Looking to kick start your career? Want to join an award winning international software business in the heart of the city centre? Please read on and start your journey today.

Job Specification

As a 1st Line Support Engineer you will be responsible for maintaining and troubleshooting our clients system. You will work on a ticket based system to meet SLAs and provide detailed testing / escalation notes where relevant.

Principles and Goal

Everyone on our clients support team strives to meet their core values of:

* Delivering on our promises

* Drive customer success

* Prioritise effectively

* Search out repeat issues

* Fix route cause

* Experts in what we do

* Professional at all times

* Deliver quality every time

Which will help us deliver on our goal of providing the Best Support in the Industry.

Duties and Responsibilities

* Provide technical support; answering support queries from clients via multiple channels, phone, email, live chat or support portal....

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