The Opportunity The primary function of the entry-level role is being responsible for providing timely front-line IT support services. You will manage our ticketing system and triage each ticket to the appropriate group for resolution. You will also be the primary point of contact for all internal customer queries, so a high level of customer service is a must Role Responsibilities The role has 3 key areas to be covered, these are: End User Services Providing the primary response when requests are sent to the end user management team Accurately logging requests onto the IT software management system Co-ordinate and prioritise requests according to severity Diagnose and resolve first-level end user hardware, software & printer & network issues by providing one-on-one end-user support via telephone, e-mail, and other internal methods of communication Recognise and escalate deeper and more complex issues to IT support technicians Customer Services Be responsible for maintaining an...

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