Summary
Provide customer-centric on-site IT support, ensuring performance against agreed service level agreements (SLAs) and key performance indicators (KPIs), for internal and customer workplace technologies.

1. Respond to IT incidents and service requests logged in Connectwise Manage:

* Support and maintain internal and customer workplace technologies:

Windows and Mac desktops and laptops

Microsoft applications including email, Office 365, and active directory

Connectwise Automate, Webroot anti-virus, and PC back up

Printers and multi-functional devices

Telephony, including mobile phones

Basic support of workplace networking equipment, such as switches and ADSL routers

Any other systems as required

Ensure incidents and requests are logged and appropriately assigned, with the required level of detail, and accurate categorisation and prioritisation

Attend customer sites as required

Fault diagnosis an...

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