Excellent opportunity for an experienced ICT Service Desk Analyst - First Line to join the Parliamentary and Health Service Ombudsman in Manchester to help lead policy and influencing work. The Parliamentary and Health Service Ombudsman is the independent organisation with responsibility for making final decisions on complaints that have not been resolved by the NHS in England and UK government departments. The role We are looking for an enthusiastic ICT First Line Service Desk Analyst, with front line experience of end user support to join our ICT team. Reporting to the ICT Service Desk Team Leader, you will be responsible for logging, resolving and escalating a range of ICT incidents and service requests as well as systems and event monitoring tasks and end-user device management. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all incidents and service requests are captured and progressed and resolved to the highest quality. The First ...

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